Qualxserve Service Agreement 1.11.0

Qualxserve Service Agreement is a service offered by Dell Inc. that provides support and maintenance for Dell hardware and software products.

Dell hardware products including laptops, desktops, servers, and storage devices are covered under the Qualxserve Service Agreement. Dell software products including operating systems and virtualization software are also covered.

The Qualxserve Service Agreement provides three levels of support: Basic, ProSupport, and ProSupport Plus. Basic support offers phone and email support during business hours. ProSupport offers 24/7 phone and email support as well as onsite support. ProSupport Plus adds predictive analytics, automated support, and accidental damage protection.

The duration of the Qualxserve Service Agreement varies depending on the contract agreed to between Dell and the customer. Typically, the agreements last for 1-5 years.

The service includes hardware repair or replacement, software support, firmware and driver updates, and proactive monitoring to detect issues before they become problems.

If a covered product fails, Dell will dispatch a technician to repair or replace the product as necessary. The cost of parts and labor are covered under the Qualxserve Service Agreement.

Customers can renew their Qualxserve Service Agreement by contacting Dell sales representatives or by visiting the Dell website and selecting the appropriate service agreement renewal options.

The cost of the service agreement varies depending on the level of support selected, the duration of the agreement, and the number of products covered.

Customers can file a claim under the service agreement by contacting Dell support by phone or email. A support technician will provide guidance on the steps to take to have your product repaired or replaced.

The service agreement only covers products sold and used within the United States. International products may be covered under other Dell service agreements for their respective regions.